Effective Business Writing Techniques
Learn how to improve your business writing. Our flagship business writing course teaches you a proven step-by-step process to write faster and more effectively.
Supporting information
Welcome!
Course Description and Objectives
How to Navigate This Course
Meet Your Instructor and Support Team
Contact Information
Share Your Course Goals
Objectives & Completion Time
The Optimal Business Writing Process
Download This Resource: 6-Step Process for Business Writing
Step One - Analyze Audience and Determine Purpose
Download This Resource: Reader & Purpose Sheet
Step Two - Generate Content
Step Three - Categorize the Information
Step Four - Sequence the Concepts
Step Five - Write the First Draft
Step Six - Edit
Download This Resource: Editing Checklist
6-Step Process Exercise
6-Step Process Quiz
Objectives & Completion Time
Ready, Fire, Aim? No!
Different Approaches to Planning
Openings
Closings - Maximize Them!
Avoiding Writer's Block
Incorporating AI Tools
Download This Resource: Incorporating AI Tools
Organization Recap Quiz
Objectives & Completion Time
Overview of Internal Documents
Download This Resource: Using Direct Techniques to Deliver Bad News
Download This Resource: Using Indirect Techniques to Deliver Bad News
Applying Steps 1-4 of the Optimal 6-Step Process to an Internal Document Illustrated
Applying Steps 5-6 of the Optimal 6-Step Process to an Internal Document Illustrated
Objectives & Completion Time
Overview of External Documents and Considerations
Business Letters - A Common Form of External Communication
Letter Openings and Closings in Detail
Assignment Introduction
Practice Exercise Assignment: Business Letter
Objectives & Completion Time
Email Considerations
Optimal Email Structure
Email Signatures
Using Headings
Download This Resource: Email WITHOUT Headings Example
Download This Resource: Email WITH Headings Example
Email Techniques
Download This Resource: Care with Attachments
Download This Resource: Managing Email Volume
Caution Needed with Email
Practice Exercise Assignment: Email